Terms & Policies
RETURNS AND CANCELLATION POLICIES AND PROCEDURES
We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product.
YOUR CANCELLATION RIGHTS
As you are a consumer and have made an order online you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 14 working days from delivery. Should you wish to do so please email us at salon@shinehairgroup.com.
Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel). Alternatively, online orders can be returned at our salon with your original order confirmation.
If you require a refund we will refund the price paid by you for the goods within 14 days after the day on which we receive the Products back from you.
Refunds will only be made against the original credit/debit card used.
We will not provide a full refund if the goods show signs of unreasonable use. You can choose to arrange for such goods to be returned to you within 28 days of our notification.
YOUR RIGHTS IF THERE IS A PROBLEM WITH A PRODUCT
In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us as soon as possible by calling us on 01273 604404
To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection.
PRIVACY POLICY
This privacy notice explains how Shine Hair Ltd looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
TOPICS:
What information we collect about you
How information about you will be used
Marketing
Employment
How long your information will be kept for
Where your information is kept
Access to your information and correction
Cookies
Other websites
Changes to our privacy notice
How to contact us
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (e.g. allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
HOW INFORMATION ABOUT YOU WILL BE USED
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
To fulfil a contract with you i.e. to provide the service or treatment you have requested and to communicate with you about your appointments
When it is in our legitimate interest i.e. there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
When you consent to it: we will always ask for your consent to hold and use health and medical information.
We will therefore share your information with:
Providers of our salon software system [Millennium]
Mailing houses [Madmimi, Survey Monkey]
Suppliers of our website [Namesco]
We have rigorous data protection and security policies in place with all our suppliers.
Some of the people working in our salon are self-employed. Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
MARKETING
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact us at salon@shinehairgroup.com or on 01273 604404.
EMPLOYMENT
The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.
HOW LONG YOUR INFORMATION WILL BE KEPT FOR
We will keep your records indefinitely so we have the correct information regarding the hair colour or product choices you have made. We will delete your records at anytime. Please email salon@shinehairgroup.com to request this.
Information about unsuccessful job applicants will be deleted after four months.
WHERE YOUR INFORMATION IS KEPT
Your information is stored within the European Economic Area on secure servers provided by Yo Telecom. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact us at salon@shinehairgroup.com or on 01273 604404.
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
E-NEWSLETTERS
We email e-newsletters to inform you about products, services and treatments provided by our salon. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.
COOKIES
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However if you do not accept these cookies then you may come across odd behaviour on certain pages of our site.
OTHER WEBSITES
Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
CHANGES TO OUR PRIVACY NOTICE
We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 19th June 2018.
HOW TO CONTACT US
Please contact us if you have any questions about our privacy notice or information we hold about you:
By email to salon@shinehairgroup.com
Or write to us at Shine Hair Ltd, 111 Gloucester Road, Brighton, BN1 4AF
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: www.ico.org.uk/concerns/handling